Question 1

What is an eSIM?

Accepted Answer

An eSIM is a digital SIM that lives inside your phone. There's no physical card to insert — install via QR code or activation link, and your phone connects to the local network in your destination.

Question 2

Will my phone work with eSIM?

Accepted Answer

Most modern phones from 2018 onwards support eSIM (iPhone XS or newer, recent Pixel and Galaxy models, most flagship Androids). Use the device compatibility check on any plan page before you order.

Question 3

How is an eSIM different from roaming?

Accepted Answer

Roaming uses your home carrier's plan abroad — usually expensive. Our eSIM gives you a local data plan at the destination's local rate, with no surprise charges.

Question 4

How does daily data work?

Accepted Answer

Pick your daily allowance (500MB/day, 1GB/day, etc.) and the number of days you need. Each day at activation time, your full daily data refills automatically.

Question 5

What happens when I run out of data?

Accepted Answer

After your daily allowance is used, you stay connected at 384kbps until the next 24-hour reset. Enough for messaging, email, and basic browsing. Or buy another plan to top up at full speed.

Question 6

Can I buy more data later?

Accepted Answer

Yes. Top up anytime by ordering another plan — there's no limit to how many times you can add data.

Question 7

Are voice calls and SMS included?

Accepted Answer

No. Travel eSIMs provide mobile data only. Voice calls and text messages still go through your home SIM via roaming as usual.

Question 8

When does my plan start?

Accepted Answer

Your plan starts the moment your eSIM connects to a local network in your destination — usually right after you land. Not when you install the eSIM.

Question 9

How long do I have to install the eSIM?

Accepted Answer

You have 180 days from purchase to install and activate. Install on Wi-Fi at home before departure for peace of mind.

Question 10

Do I delete my home SIM to use the eSIM?

Accepted Answer

No. eSIMs work alongside your physical SIM. Keep your home SIM active for calls and SMS, and use the eSIM for data abroad.

Question 11

Can I get a refund?

Accepted Answer

Yes — 100% refund if you haven't activated the eSIM yet. Once the eSIM is activated or any data is used, refunds are no longer available.

Question 12

How do I get help?

Accepted Answer

Reach us via live chat from any page. Typical reply within a few hours.

Question 13

What if my installation fails?

Accepted Answer

Most issues are solved by reinstalling on Wi-Fi or restarting your phone. If you're still stuck, contact us via live chat — we'll guide you through it.

Frequently asked questions

Getting started

Plans & data

Activation & usage

Refunds & support